1:32 PM, 45° Fahrenheit. Stephan sat at his computer deep in thought. His right hand was poised over a keyboard waiting for instruction. His left hand unconsciously twirled a ball point pen. He tapped his feet. Despite the time of day he was wearing pajamas. On the computer screen was an unfinished email to Olivia … Continue reading Cold
It was only my fourth day training at Panera and already I was used to the smell of the pastries and the brewed coffees as if it were home. The fast paced environment was new to me, my first job ever. In those long shifts I was having a really good time getting to … Continue reading The Customer is Always Right?